When you sent a user invitation, it is automatically generated by CrowdWorks. This means that the sender of that email is hello @ crowdworks.it + your name:

"Amanda Johnson (via CrowdWorks) <[email protected]>"

  1. Check you have sent the invitation to the correct email address

  2. The invitations subject line is "Amanda Johnson has invited you to your company name", suggest that your user searches with that term in their inbox

  3. Guide your users to check their spam folder (it can also end up in promotions, socials or forums in Gmail)

  4. Make sure the user has not blocked "hello @ crodworks.it" by accident

  5. Withdraw the old invitation and send a new one

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