Skip to main content
All CollectionsFAQProfile
People I have invited cannot find their invitations
People I have invited cannot find their invitations

I have sent invitations but users are not able to find them to log in.

Reetta Pellikka avatar
Written by Reetta Pellikka
Updated over a month ago

When you send a user invitation, it is automatically generated by CrowdWorks. This means that the sender of that email is [email protected] + your name.

For example:

"Amanda Johnson (via CrowdWorks) <[email protected]>"

What to do:

  1. Check you have sent the invitation to the correct email address

  2. The invitation subject line is "Amanda Johnson has invited you to your company name". You should suggest that your contact searches with that term in their inbox

  3. Guide your contact to check their spam folder (it can also end up in promotions, socials, or forums in Gmail)

  4. Make sure the contact has not blocked "[email protected]" by accident

  5. Withdraw the old invitation and send a new one

Did this answer your question?